Within SurveyMonkey CX, you're able to export and download a copy of your survey data as a CSV file. This can be helpful if you want to further analyze your NPS data, or if you just want an extra backup of your results on your computer.
You can export and download your CX survey data by going into the survey, and clicking Download on the right side of the page.
As soon as your export is complete, we'll send an email to you. This can take a few minutes, and the email will be sent from SurveyMonkey CX.
When you receive the email, open it and click the Get the File button.
From there, you'll be brought to a page where you're able to download the CSV file. Click Download CSV file to download it to your computer.
Each row in the CSV file contains an individual response. Each column in the spreadsheet will contain each respondent's name, email and demographic data (if added when sending out the survey) as well as each question in the survey.