Building surveys in CX

Help center for getting started building surveys with SurveyMonkey CX

14 articles in this collection
Written by Tim Hill, Rich Messmer, and Annika Yates
Building surveys

Building a survey in CX

Learn how to build and deploy a survey using SurveyMonkey CX
Written by Tim Hill
Updated over a week ago

Branding Your Survey

Add a logo and customize the colors on your survey
Written by Rich Messmer
Updated over a week ago

Reorder custom questions

Learn how to reorder the custom follow up questions
Written by Tim Hill
Updated over a week ago

Delivering surveys and collecting responses

Learn about the options for delivering surveys and collecting responses
Written by Tim Hill
Updated over a week ago

Uploading a CSV file + scheduling and field mapping

Learn how to upload a CSV, how to schedule the survey to be sent, and how to map fields as custom attributes and filters
Written by Annika Yates
Updated over a week ago

Triggering CX surveys using our API

Step by step process on how to set up to deliver surveys automatically using our API
Written by Tim Hill
Updated over a week ago

About Custom Filters and Custom Attributes

Improve your NPS analysis and get deeper insights by adding your custom data to CX
Written by Tim Hill
Updated over a week ago

Importing NPS data into CX

Learn how to import your existing SurveyMonkey or TechValidate NPS data into CX
Written by Tim Hill
Updated over a week ago

Composing Custom Emails

Personalize your NPS email message
Written by Annika Yates
Updated over a week ago

Touch Rules

Limit how often you contact a customer
Written by Rich Messmer
Updated over a week ago

Deleting Customer Lists

Deleting and managing customer lists
Written by Annika Yates
Updated over a week ago